Privacy Policy
Last updated: 2024
Windy City Exterminators (windycityexterminators.com) is an information and referral site. This policy explains what we collect, why we collect it, and what choices you have. We've tried to write it the way we'd want a privacy policy explained to us, without the legal fog.
First, what this site actually is
Windy City Exterminators is not a pest control company. We don't send out technicians, we don't inspect homes, and we don't perform, warrant, or guarantee any pest control work. What we do is connect people who fill out a form or call (312) 949-5551 with an independent, licensed pest control provider who serves their area.
When you reach out, a provider answers the call or follows up on your request. That provider quotes the job in writing and sets the price, not us. Calling (312) 949-5551 is free and puts you under no obligation to hire anyone. Some providers pay Windy City Exterminators for the introduction when a connection turns into business. That arrangement never changes what you pay and never influences the honesty of the information on this site.
Information we collect
When you submit a form on this site, whether it's a newsletter signup or a request for service, we collect what you enter, which may include your name, email address, phone number, zip code, and the type of service you're asking about. If you just browse the site without submitting anything, we don't collect personal details like your name or email.
How we use it
- To respond to your question or request
- To send you email updates, tips, or marketing about pest control topics, if you've signed up for them
- To pass your request, including your phone number, along to an independent provider in your area who can quote the work and may call or text you about it
We do not sell your personal data to third parties.
Analytics and cookies
We use Google Analytics (GA4) to understand general traffic patterns, like which pages get visited and how people find the site. This involves cookies and similar tracking technology. The data collected is aggregated and used for site improvement, not to identify you individually. You can opt out of Google Analytics tracking through your browser settings or available browser extensions.
How to unsubscribe
Every marketing or update email we send includes an unsubscribe link at the bottom. Clicking it will remove you from future email sends. If you'd rather reach out directly, use the contact form on the site and let us know you'd like to be removed.
How long we keep information
We retain form submissions and email addresses for as long as reasonably needed to respond to your request, operate the newsletter, and maintain basic business records. When information is no longer needed for those purposes, we work to delete or anonymize it.
Your privacy rights
If you're a California resident, the CCPA and CPRA give you the right to know what personal information we've collected, request deletion of it, and opt out of its sale. We don't sell personal data, so there's nothing to opt out of on that front. Residents of other states may have similar rights depending on where you live. To make a request, use the contact form on the site and describe what you're asking for.
Getting in touch
Questions about this policy or your information should go through the contact form on windycityexterminators.com. We don't have an email address set up for inquiries, so the form is the reliable way to reach us. If you'd rather talk to someone about pest control service itself, call (312) 949-5551.